Technical Support

10 articles

Whitelisting

Whitelisting by IP USATestprep leverages the CloudFlare CDN and edge network to serve our site traffic. In other words, the traffic served by our site traverses the CloudFlare CDN. Whitelisting the C…

Updated 1 year ago by Kyle Heaton

Data Management Policy

USATestprep Data Management Policy This document outlines the periods for which data is retained in USATestprep systems. For purposes of this document, we define the following terms: ● Application, m…

Updated 2 years ago by DaCota Cole

How can I correct issues with videos not playing?

Step 1: Select Admin under your name in the navigation bar to open the Account Admin page. Step 2: Under Settings, check the third box, "Serve instructional videos from USATestprep, NOT Vimeo". We ho…

Updated 2 years ago by Amy Brown

How can I disable auto-correct?

Step 1: Within Gmail, click the Settings icon. Step 2: Scroll down to the settings for Autocorrect. Select " Autocorrect off ".

Updated 2 years ago by DaCota Cole

How can I add leading zeros in Excel?

Step 1: Open the student file that matches the USATestprep bulk upload format. The file shown has 4 digit usernames. Step 2: Select column I and format as Text. Step 3: In the formula bar for cell J2…

Updated 9 months ago by Tehetena Fikru

Technical Requirements

Plugins: Quicktime or audio player alternative for text-to-speech functionality Cookies & Javascript: Cookies and Javascript must be enabled Supported Browsers: Google Chrome. Mozilla Firefox. Micros…

Updated 2 years ago by Kyle Heaton

Why can I not see my subject/test?

If you are not seeing your test or subject area when building a class, assessment, or assignment, you may need to toggle your levels. 1. If you place your cursor over your name at the top right of th…

Updated 2 years ago by Haley Harper

Why aren't grades appearing in my gradebook?

Step 1: From your Classes tab, click on the " Class Results " icon for the class you'd like to view student results for. Step 2: Click the " See More Results " link to expand your search. Choose your…

Updated 9 months ago by Tehetena Fikru

Why can't I see a shared assessment?

Step 1: To see an assessment that has been shared, you must have a class built with the same subject as the shared assessment. If you do not have a class built. Click on the " Create New Class " link…

Updated 2 years ago by DaCota Cole

How can I move student results from one class to another?

Step 1: From your homepage, click on the " Class Results " icon for the class where the result was reported. Step 2: Click the " See More Results " link to adjust filters. Step 3: Adjust the filters…

Updated 2 years ago by DaCota Cole

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